Help & Service

After you click "Checkout now" in the shopping cart, you'll be taken to the checkout. Here you can add your discount code. Don’t forget to click apply to have the discount deducted from your order.
Please note that we cannot apply the discount code afterward.

All items are in stock unless the product or size cannot be selected in the shopping cart.
Please note that an item in your cart is not reserved until you complete your order.

No, the stock of most items is not replenished. Minded Motion launches a new clothing line every year (winter and/or summer collection), with everything purchased or produced in one go. Only If there is high demand for a product, it may be restocked.

It is not possible to add items to an existing order that you have already placed. Once your order has been placed, it is immediately processed in our system, and we are unable to make any changes. After receiving your order, you can return the entire order or the products you do not wish to keep within 14 days according to our return policy.

We're sorry to hear that something went wrong with your package. Please return the order following the return procedure and/or contact our customer service. We will work together to find a suitable solution.

The care instructions can be found on the website and on the labels of the product. Keep the care instructions for your clothing and follow them to ensure a longer lifespan of the garment.

You can only use one discount code per order. However, you can combine our free shipping promotions with a discount code

A size chart is available with the products. Using this chart, you can choose and order the correct size. If the product doesn’t fit, you can always exchange it for a different size or return it for a refund. For more information, check the 'returns' section.

There are several payment options available in our webshop. Choose the option that suits you best. Select one of the options below:
IDeal
Apple Pay
Google Pay
Maestro
PayPal
Bancontact
Visa
Mastercard
American Express
UnionPay
Shop Pay

Yes, when placing your order, your billing address can be different from your delivery address. This option is available during checkout.

We process the order within 3 business days. Generally, you will receive the package at your home the day after it has been processed.

Send the product in its original condition, along with a return form*, to our office. Once we have received it, we will either ship the requested product within 10 business days or refund the full (or remaining) amount to your account within 14 days.

Products can be returned to: Garnizoenweg 17, 5928NA Venlo.

You are not entitled to a refund or replacement in the following cases:

• - Normal wear and tear of clothing.
• - If the label or tag has been removed from the garment.
• - Defects caused by improper or excessive use.
• - Excessive perspiration.
• - Staining or discoloration of shoes and clothing.
• - Picking at the clothing or shoes.
• - Defects in fit caused by washing or drying. (Please pay close attention to the washing instructions on our website! The prints on the products may fade slightly after several washes, and the fit may change.)
• - Tears in the print caused by washing or drying. (Always wash the product inside out.)
• - Defects caused by external factors, such as friction, sharp objects, or chemicals.
• - Defects in water and windproof clothing and/or bags, unless otherwise stated in the product description on our webshop.
• - Items that cause physical discomfort due to their design, such as sweating or blisters.
• - Defects in logos that have been picked at or have come loose due to frequent wear of the garment.

In the product descriptions, we try to give as clear an image as possible of the quality and fit of the items. We hope this helps customers understand that washing clothing can affect its quality. Please note that clothing is a functional item, often used during sports and physical activity, which can affect the product’s durability.

*The return form can be found at the bottom of the website under the "Returns" section.

The return shipping costs are the responsibility of the customer.
Send the product in its original condition, along with a return form*, to our office. Once we have received the product, we will process it and either send the requested product or refund the remaining amount to your account within 10 business days.

Products can be returned to: Garnizoenweg 17, 5928NA Venlo.

*The return form can be found at the bottom of the website under the "Returns" section.

If a product is delivered incorrectly or damaged, you are entitled to a refund. You can return the product to us via the return procedure.

If you have complaints or encounter issues some time after delivery, please contact customer service for an appropriate solution.

You are not entitled to a refund or replacement in the following cases:

• - Normal wear and tear of clothing.
• - If the label or tag has been removed from the garment.
• - Defects caused by improper or excessive use.
• - Excessive perspiration.
• - Staining or discoloration of shoes and clothing.
• - Picking at the clothing or shoes.
• Defects in fit caused by washing or drying. (Pay close attention to the washing instructions on the website! The prints on the products may fade slightly after several washes, and the fit may change.)
• - Tears in the print caused by washing or drying. (Always wash the product inside out.)
• - Defects caused by external factors, such as friction, sharp objects, or chemicals.
• - Defects in water- or windproof clothing and/or bags, unless otherwise stated in the product description on our webshop.
• - Items that cause physical discomfort due to their design, such as sweating or blisters.
• - Defects in logos that have come loose due to frequent wear or picking at the garment.

Once we have processed your package, you will receive a confirmation email with a Track & Trace code. With this code, you can easily track the status of your order. For any questions regarding the exact delivery status, you can contact PostNL.

Unfortunately, we are not able to offer this option at the moment. Once your package has been processed and you have received the Track & Trace code, you can usually adjust the delivery to a Pickup Point yourself. You can do this via the package status page or in the carrier's app.

Contact customer service as soon as possible by phone or email. Provide the correct shipping details and your order number so that we can ensure your package is delivered to the right address.

We're sorry to hear that something went wrong with your package. Please return the order following the return procedure and/or contact our customer service. We will work together to find a suitable solution.

Due to the increasing number of orders combined with the number of trainers teaching from Nijmegen to Maastricht, it has become logistically unfeasible for us to deliver orders during lessons. This has recently led to more mistakes in orders, which we, of course, want to avoid.

With our new approach, we can ensure stability and accuracy in our shipments, meaning you can count on fast and reliable delivery of your packages.

To ensure you receive your favorite items quickly and without extra costs, we’ve updated our shipping policy. From now on, you’ll always enjoy free shipping on orders over €50!